Your customers are getting emails with the link to the customer portal where they can see order information, check the status, and pay the deposit.
They will receive this email (as long as the contact has the email and the setting is enabled) when:
1. Quote accepted
2. Job Dispatched to the carrier (automatically)
3. Job Picked up (automatically)
4. Job Delivered (automatically)
Also, you can provide your customer with a link to log in to the customer portal - https://www.carshipio.com/Public/OrderStatus/
He can log in using the phone number/ email and order number
Here are some benefits for your customer in the picture below:
1. Know the ETA and when the status was changed
2. Pay Deposit or Full Payment
3. Send messages and get a reply - Streamlined communication
4. Important Documents attached
5. Filter and VIew for other orders that were sent
Now you can create a MISC template that you can email to your customer even after they accepted the quote or you created order in status NEW with the link to the customer portal - check the instruction here - Create a MISC template