Top issues when dispatching to carrier and how to deal with them

1. Can't find carrier: 

Make sure you have a correct DOT Number, or not MC (yes they are not the same, some carriers get them confused). To be sure you can check with DOT Website here: SAFER Web - Company Snapshot (dot.gov)

2. If you can't find a carrier use the button, here is a detailed instruction about that - Job Request URL and Carrier Signup

3. I added carrier but can't find it. 

- If you are getting this error, that means the carrier was already added to your Network. 

- If you added a carrier and can't find him in the network, make sure you check the Inactive filter. 

- That means the carrier can be NOT AUTHORIZED or Inactive. Check their status on FMCSA site. If they are active, check the box active and update the carrier. 

4. Always confirm the carrier's email address to make sure the dispatch will be sent to the correct one. 

If you already dispatched and need to change the email after, change the Dispatch Email and dispatch to the carrier again. 

To change the email open MY>Carriers>Edit carrier>

5. Job is still posted on Central after Dispatch

We remove the post after the carrier accepts the contract. If you see the "Dispatched" label on the job, that means the carrier didn't accept it yet. 

6. Carrier can't find the Dispatch email

The carrier should receive the email with the dispatch page. The subject of the email should contain "Dispatched to you!"