How to Pay a Carrier via ACH with CarShiPay

You can pay carriers via ACH through CarShipIO — but first, your account must be properly set up. Here's how to do it step by step:

✅ Step 1: Make Sure Your Account Has the Payment Module

Before you can send ACH payments, your CarShipIO account must have the Payment Module activated.
This is done by our team — please contact us if you’d like to enable it.

✅ Step 2: Request Carrier Banking Info

Once your account has the Payment Module:

1. Go to MY > Carriers > View

2. Click “Request Carrier Packet”
   (This will request the carrier’s W9, insurance, and banking info)

? Alternatively, you can add the bank info manually by clicking Edit on the carrier profile.

✅ Step 3: Verify the Carrier’s Payment Info

After the carrier’s banking details are entered, you’ll see a button to “Register” or “Verify” the payment info in the Edit Carrier Profile.
Make sure to click it to confirm everything is connected correctly before making any payments.

✅ Step 4: Pay the Carrier

In order to complete the process, the job must meet the following conditions:

• The job must be contracted

• The load must be delivered

• It should be marked as Invoice Received

• And the carrier information must be entered and verified in MY>Carriers

To send the payment:

1. Click View on the job

2. Go to Actions > Pay
   

Payment will be sent to the carrier via ACH automatically.

✅ Step 5: Carrier Receives Notification